How long can I get the feedback after we sent the inquiry?
Our working hours are Monday to Saturday 9:00 to 18:00. We respond within 2 hours during working hours and usually within 8-12 hours during non-working hours. Official holidays will be replied within 1 working day.
Are you a direct manufacturer?
Yes, we are a direct manufacturer with our own factory and international department. We manufacture and sell all our products independently.
When can you deliver the product to us?
As we maintain a large warehouse with abundant stock, most products can be shipped within 10 working days after payment. Customized products typically ship within 15-30 working days.
Can I add a logo to the products?
Yes, logo customization is available, though it usually involves a minimum quantity requirement. Please contact us for specific details.
How do you guarantee product quality?
We implement strict quality control from raw materials to final shipment. Every product undergoes 4 inspection steps: casting, machining, assembling, and performance testing, followed by intact packaging verification.
What is your warranty term?
For vacuum pumps, we offer a 12-month warranty from the date of shipment. For accessories, we provide replacements for damaged products within the warranty terms.